Delete Your Account

How to Delete Your Account

To delete your Pocket Cassino account, follow these steps:

1. Open the Pocket Cassino App: Launch the application on your device.
2. Navigate to Settings: Tap the settings or menu icon (usually located in the corner of the main screen).
3. Find Account Options:Look for "Account," "Account Settings," or "Profile" in the menu.
4. Select Delete Account:Tap on "Delete Account" or "Remove Account."
5. Confirm Your Request: Review the warning message and confirm that you want to permanently delete your account.
6. Verify Your Identity: If you created a sign-in account, you may be asked to enter your password or verify through another authentication method.
7. Complete Deletion: Once confirmed, your account will be permanently deleted.

What Happens to Your Data

When you delete your Pocket Cassino account:

• Account Information: Your email address, username, password, and other account credentials are immediately deleted from our active systems.
• Gameplay Data: All game progress, scores, achievements, and leaderboard entries associated with your account are permanently removed.
• In-Game Tokens: Any In-Game Tokens or virtual currency in your account are forfeited and cannot be recovered or refunded.
• Personal Preferences: Game settings, preferences, and customization data are deleted.
• Payment Information: Billing and payment records are handled separately and may be retained as required by law.

Data Retention and Privacy

We are committed to protecting your privacy. After you request account deletion:

• Immediate Removal: Your personal information is removed from our primary databases immediately.
• Backup Systems: It may take up to 30 days for your information to be fully purged from backup systems and archives.
• Legal Requirements: We may retain certain information as required by law, including financial records for tax and accounting purposes.
• Analytics: Anonymized, aggregated usage data may be retained for product improvement, but it cannot be linked back to you personally.
• Third-Party Services: Third-party service providers (such as Google Analytics, Firebase, and AdMob) may retain anonymized data according to their retention policies. We recommend reviewing their privacy policies directly.

Important Considerations Before Deletion

Please note the following before proceeding with account deletion:

• Irreversible Action: Account deletion is permanent and cannot be undone. Your data cannot be recovered.
• Loss of Progress: All game progress, achievements, and leaderboard standings will be lost.
• In-Game Tokens: Any purchased or earned In-Game Tokens cannot be refunded.
• Connected Services: If you linked your account to social media or third-party services, those connections will be severed.
• Future Account Creation: After deletion, you can create a new account using the same email address (after any applicable waiting period).

Troubleshooting Account Deletion

If you encounter issues while trying to delete your account:

• Ensure you are using the latest version of the Pocket Cassino app.
• Check that you have a stable internet connection.
• Clear the app cache (without clearing app data, as this may affect login credentials).
• Try restarting your device and attempting deletion again.
• If the in-app deletion option is unavailable, contact our support team.

Need Help?

If you are having trouble deleting your account or have questions about the deletion process, our support team is here to help. Please visit our Support page to submit a request or find additional resources.

You can also reach us directly at:

Alternative to Deletion: Deactivation

If you're unsure about permanent deletion, consider temporarily deactivating your account instead. This allows you to pause your account without losing your data. Contact our support team to learn more about deactivation options.